Member FAQ's

You may have received your username in the Welcome email when we launched our website.

If you cannot find this email, you can have a reminder sent to your email address by going to the Member Login page, and clicking on the "Forgot username" or "Forgot password" links under the login fields.

If you are still experiencing problems, or have a new email address, please visit our Contact Us page to have an administrator assist you.

If you need to update your email address in the system, you will need to login to your "My Account" area, where you can click the "Review and Edit my details" to update your email address and contact details.

If you do not wish to get newsletter communication from the club, you can mute these in your "My Accounts" tab by clicking "Unsubscribe From All Emails". Note: using the options to unsubscribe from only certain types of emails may have no effect on the way our website currently sends emails.

The system will have some membership-related emails that are triggered at various stages of your membership that cannot be muted. This is to ensure you are kept updated about the status of your membership with us.

If you need to change your membership level (e.g. change from the individual level to the family level) then you will need to contact us as our membership management system does not allow you to make this change yourself. Please email info@friendsofboldpark.com.au or use the form under Contact Us to let us know which level you wish to change from and to. We will let you know once we have made the change in our system.

When you first take out a family membership, you are initially only able to enter the details of one family member. However, once your membership and payment has been processed you are able to add the details of an additional adult family member by logging in to your account and going to the 'Memberships' tab and clicking 'Add Secondary Member'. This will allow you both to receive email updates from us and your own digital membership card. 

For full details and instructions go to Member Jungle's (our website hosts) support page for adding Secondary Members.

The website uses Stripe as the online payment gateway. All details entered into the gateway are encrypted and cannot be accessed by anyone other than the card holder. 

Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

All passwords are encrypted and the website and the administration area of Member Jungle are all encrypted by SSL in data transit.

Your data is stored in a secured database which is physically separated from the web-server to further protect your data.

Member Jungle has hosted systems for over 15+ years for Australian government and non-government organisations.

Access to specific member data is controlled by the site administrators who can allow (and restrict) individual access and privileges for additional website or system editors.